At Punch bar official, we are committed to ensuring the satisfaction of our customers. However, due to the nature of our products, we have a specific policy regarding refunds and returns.
Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within [number of days] days of receiving your order. We will require photographic evidence of the damage or defect.
Incorrect Orders: If you receive an incorrect product, please inform us within [number of days] days of receipt. We will arrange for the correct product to be sent to you.
Opened Products: Due to health and safety concerns, any product that has been opened or tampered with cannot be returned or refunded.
Sale Items: Items purchased on sale or with a discount are final and cannot be returned or refunded.
Process for Requesting a Refund
Contact Customer Service: Reach out to our customer service team with your order details and the reason for the refund request.
Approval Process: Our team will review your request and determine eligibility based on our policy guidelines.
Return of Products: If your refund request is approved, you may be required to return the product to us. The customer is responsible for the return shipping costs.
Refund Issuance: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment within [number of days] days.
Shipping Errors: If the error in order fulfillment is on our part, we will cover all costs related to correcting the order, including shipping.
Legal Restrictions: Please note that our refund policy is subject to change in accordance with local laws and regulations.
For any questions or concerns regarding our refund policy, please contact us